We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!
Return Policy
Cupify will accept, for return or exchange, items that are purchased off our website within 30 days of the purchase under the following conditions:
Item(s) cannot be returned or exchanged after 30 days of purchase.
Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
For all returns of exchanges please contact business.cupify@gmail.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Exchanges
For all returns of exchanges please contact business.cupify@gmail.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Damaged Items
If you receive a damaged or defective item, please submit a request to our email team business.cupify@gmail.com
If you do not report the damage to us within this 48 hour period, we may not be able to honour your claim. We utilise the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at business.cupify@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.